At MyLaptopTools.com, we strive to provide excellent products and services. Please review our refund policy for digital products below:
30-Day Refund Policy
Eligibility: You have 30 days from the date of purchase to request a refund for digital products. To be eligible, your request must be submitted within this period.
Condition: Since digital products cannot be returned, your refund request should be based on issues such as technical difficulties or product functionality problems.
How to Request a Refund: To initiate a refund, please contact us at contact@mylaptoptools.com. Be sure to include your order number and the reason for your request.
Damages and Issues
Inspection: We encourage you to review your digital product immediately upon access. If you encounter any defects, issues, or discrepancies, please contact us promptly at contact@mylaptoptools.com. We will evaluate the issue and work towards a resolution.
Exceptions and Non-Refundable Items
Digital Content: Due to the nature of digital products, we generally do not offer refunds unless the product is not as described or has significant issues.
Non-Refundable: Items such as software licenses and digital downloads are non-refundable once accessed or downloaded, except as required by applicable law.
Exchanges
Process: If you need a different digital product, please contact us for guidance. We recommend requesting a refund for the original purchase and then making a new purchase for the desired product.
European Union 30-Day Cooling-Off Period
Right to Cancel: For digital products shipped into the European Union, you have the right to cancel or return your order within 30 days for any reason, provided the product has not been accessed or downloaded.
Condition: Your request must be made within 30 days, and the product must be in its original condition.
Refund Processing
Notification: Once we receive and review your refund request, we will notify you of the decision. If approved, the refund will be processed to your original payment method within 10 business days.
Processing Time: Please allow additional time for your bank or credit card company to post the refund to your account. If more than 30 business days have passed since approval and you haven’t received your refund, contact us at contact@mylaptoptools.com.
For any further questions or assistance, please reach out to us at contact@mylaptoptools.com.
